Terms & Conditions
This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the goods listed on our website (http://www.Linthorpeinteriors.co.uk/ (our site)) to you.
Please read these terms and conditions carefully before ordering any goods from our site.
You should understand that by ordering any of our goods, you agree to be bound by these terms and conditions.
You should print a copy of these terms and conditions for future reference.
Please check the box marked “I accept the terms and conditions” on the checkout page before pressing “Continue”. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any goods from our site.
1. Information About Us
http://www.linthorpeinteriors.co.uk/ is a site operated by Linthorpe interiors Online Limited trading as Linthorpeinteriors.co.uk(we).
We are registered in England, Portrack Cleveland. Ross Road
2. Eligibility to Purchase Product
2.1 All products on the website are available for sale to residents of mainland United Kingdom only. We do not accept orders from or deliver products to individuals outside of this territory.
2.2 In order to satisfy certain legal requirements and ensure that the delivery of the products can be made effectively and safely we need to be sure of certain pieces of information about you.
2.3 By placing an order through our site, you confirm and acknowledge that:
(a) You are legally capable of entering into binding contracts; (b) You are at least 18 years old;
(c) You are resident in the United Kingdom; and
(d) You are accessing our site from that country.
3.1 All prices are quoted in UK Pounds Sterling inclusive of VAT at the prevailing rate and goods are sold under English law. Delivery of some goods is free (subject to product and destination, please see our Delivery page for details).
3.2 The price of any products will be as quoted on our site from time to time and included on your Order Confirmation, except in cases of obvious error.
3.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.
3.4 Our site contains a large number of products and it is always possible that, despite our best efforts, some of the goods listed on our site may be incorrectly priced. We will normally verify prices as part of our order confirmation procedures so that, where a product’s correct price is less than our stated price we will charge the lower amount when dispatching the goods to you. If a product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the goods, or reject your order and notify you of such rejection.
3.5 Linthorpe Online Limited will match the price of any like-for-like goods that you find for sale elsewhere on-line. Please email us with details of the goods, including where possible any unique reference number, the date on which you saw the goods advertised for sale and the website address of the seller of the goods. Please note we reserve the right to refuse any price match where full information is not provided or can not be substantiated.
3.6 Payment for all goods can be by credit or debit card, telegraphic transfer, or cheque. We accept payment with Visa, Delta, Switch, Solo American Express. Where payment is made by way of credit or debit card, we will take payment from the relevant account at the point of order. We will not despatch your order until we have received payment in full.
4.1 Please allow the delivery company a contact number for them to contact you on
4.2 All goods are shipped either by a professional distribution company or by our own vehicles. Order can be collected by you from our warehouse if preferred. Please contact us if you wish to utilise this option.
4.3 Unless otherwise stated please allow 28 days for delivery. All dates for delivery are estimates only. Please ensure that all delivery details are accurate as incorrect details could lead to a delay in delivery. Whilst we make every effort to deliver goods within the estimated timescales, on occasion delays are unavoidable due to unforeseen factors.
4.4 We shall be under no liability for any delay or failure to deliver the goods within the estimated timescale. We recommend that you make arrangements for trades people to carry out any required work on your behalf only after you have received the goods
4.5 A signature will be required on receipt. All goods must be signed for by a person over the age of 18. Where possible, we recommend that you carry out as full of an inspection of the goods as is possible as once goods have been received by you they are deemed to be your responsibility. Any loss or damage to the goods caused after delivery will be your responsibility.
4.6 If we are unable to make a delivery because delivery is refused or missed at the delivery address you may incur a re-delivery charge, as we have fulfilled our obligations to you.
5 Product Enquiries
5.1 We make every effort to offer only products, sizes and colours that are available and in stock with our suppliers. If a size or colour, or type of product is not available, we will notify you on receipt of your order and will reimburse your payment if you choose to cancel the order.
5.2 Any products made to measure from information / measurements provided by the customer are non-returnable.
HOW THE CONTRACT IS FORMED
5.3 Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the products have been requested (the Order Confirmation). The contract between us (Contract) will only be formed when we send you the Order Confirmation. If you do not receive the Order Confirmation within 5 days please contact us to ensure that your order has been received.
5.4 The Contract will relate only to those products whose dispatch we have confirmed in the Order Confirmation. We will not be obliged to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate Order Confirmation.
RETURNS AND EXCHANGES
6 Cancellation rights & returns - MONEY BACK GUARANTEE and consumer rights
6.1 We hope that you will be fully satisfied with your products. If you are not satisfied with your goods for any reason, we are happy to offer a full MONEY BACK GUARANTEE in accordance with the policy below.
6.2 If you live in the United Kingdom you have a legal right to cancel your order after you have received and inspected the goods.
6.3 Should you decide to return the products you must notify us of the cancellation in writing (by post to the address below or by email to email@example.com marked “Returns”) within 10 working days of receipt of the goods.
6.4 Please note, following receipt and inspection you are under a legal duty not to use the products and to take care of them. This includes all packaging and labelling. Care must be taken to ensure that the goods remain in the best possible condition. Please take particular care with goods that are easily damaged or require erection or installation. If you need guidance on the best way to inspect any item without damaging it, please contact us.
6.5 You must return the goods to us securely packaged, in the condition which they were received, at your own cost, as soon as possible, with as much of the undamaged original packaging and paper work as possible. If it is not possible to return the goods, you must notify us of a time and date when you will make the goods available for collection by us.
You should email us at firstname.lastname@example.org and mark your email “Returns and Collections”. If you require us to collect the goods, we will inform you of our reasonable costs incurred in collecting the goods, and you agree to meet these costs. You must send us a cheque or authorise us in writing to take the money from your account in advance of collection.
6.6 Please note that no statutory cancellation rights apply to products that have been specifically made to your requirements, design or measurements. Goods made to a customer’s specific order or measurements will not be accepted for return. This does not affect your statutory rights relating to faulty or misdescribed goods. For further information about your statutory rights, contact your local Trading Standards Department or Citizen’s Advice Bureau.
6.7 If you do not return the goods within 21 days of your cancellation notice, we may choose to recover the goods from you, and if we do so, to charge you for the cost of doing so. If, despite sending a cancellation notice, you do not return the goods or fail to make them available for collection within 30 days of your notice of cancellation, you will be deemed to have accepted the goods, at which point a new purchase contract will be made, and if we have already granted a refund, you will be re-charged for your order at the price set out on the web site.
6.8 When you return goods to us in a condition which indicates that they have been used or attempted to be installed or erected after you have had a reasonable chance to inspect them, we will consider you to be in breach of your legal duty to take reasonable care of the goods and reserve the right to recover appropriate sums from you.
6.9 Refunds will be processed within 30 days.
7 Returns Policy – damaged or faulty goods
7.1 We hope that you will be fully satisfied with your products and we make every effort to ensure all our goods are of the highest standards. If for any reason you are not satisfied because they are faulty or mis-described, we will be happy to accept a return from you in accordance with the following policy.
7.2 We request that you notify us in writing at the contact address or by email to email@example.com to explain your concerns and arrange a suitable collection date. We will confirm the collection date by email and arrange collection of the item. On receipt of the returned item and verification of your concerns, we will issue an internet credit note or exchange the item at your instruction.
7.3 Please include (where possible) with the goods; a copy of your internet invoice, cancellation notice (where applicable) or a written note of your name, address, e-mail address, order number and reason for return. This will speed up the process as we are able to identify the transaction.
7.4 Where we agree that an exchange of goods is appropriate, we reserve the right to charge you our costs for delivering the exchange goods to you. Similarly if goods are returned as un-delivered, and we agree to re-send them to you, you will have to pay the additional delivery costs.
7.5 You are entitled to inspect the goods, and we recommend that you do so thoroughly, however you can not return good as defective / damaged following the installation or erection of any Goods, unless the defect / damage was not ascertainable until after installation.
8. Damaged goods notification process
8.1 If you should receive an item that is not in perfect condition or was damaged in shipping, please with in 10 workin days by emailing firstname.lastname@example.org and mark your email “Damaged Goods.
8.2 All goods are inspected thoroughly before dispatch, and are deemed to be in a saleable condition upon dispatch.
All notices (i.e. Cancellation Notices) and returns should be sent to:
FAO SALES, Linthorpe Interiors, Ross Road, Portrack, TS18 2NH.
10. Risk and Title
10.1 You will be responsible for the care of the goods once they are delivered (for example, you should store the goods securely and safely and you should insure the goods). We will not be responsible for any damage caused from incorrect storage.
10.2 Ownership of the goods will only pass to you when we receive full payment of all sums due in respect of the goods, including delivery charges.
In order to protect against fraud we are only able to ship items to the billing address. We do check the address you give on your order before shipment.
12 Our right to vary these terms and conditions
12.1 These terms of sale and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
12.2 We have the right to revise and amend these terms of sale from time to time, for example to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.
12.3 You will be subject to the policies and terms of sale in force at the time that you order goods from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Order Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the goods).
13.1 If the courts decide that any part or wording in these terms of sale is illegal, invalid or unenforceable then that part or wording shall be deleted from the agreement and the rest of the terms of sale shall remain in force.
13.2 All contracts formed, sales made and legal disputes arising through the use of this website shall be governed by English law. The English courts shall have exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms of sale or use of our site.
13.3 These terms and conditions shall apply to all internet sales made by Linthorpe interiors Online Limited and by placing an order with us you are accepting these terms and conditions.
THESE TERMS OF SALE DO NOT AFFECT YOUR STATUTORY RIGHTS.
If you have any doubts about your statutory rights please contact your local Trading Standards department or Citizens Advice Bureau.
PLEASE NOTE ALL CASABELLA ORDERS ARE MADE TO ORDER AND ARE NON REFUNDABLE